Frequently Asked Questions

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Registration Questions

Donation & Fundraising Questions
Miscellaneous Questions

Registration Questions

How do I set up a team?
To set up a team, the person who plans on being the team captain should visit the event home page and select the "Start a Team" option. He/she will enter the team name, followed by his/her personal registration details. Once registered, the captain can then send out a link to the team page so that others may register as a part of the team.

Can I register more than one person at a time?
Yes, but each person must have a unique registration. In other words, when entering a name, you may only enter one name at a time. Once you reach the confirmation page for a registration, you will see an option to register another person. If you choose to register another person, you will then be able to enter his/her information, register additional people if desired.

I am trying to register online but keep getting an error message that I am already registered. What do I do?
Be sure that you are not already signed in as a user. If someone else used the same computer to register, he/she may still be logged in and the website will think you have already registered. Look at the top of the website. If you see a "Log out" button, click that and then try again. If you are still having trouble, please contact us.

I accidentally registered as an individual. How do I join or start a team?
Not a problem! Contact us and we will get you added to the correct team or help you start a new team. 

Donation & Fundraising Questions

Where does the money go?
Registration fees cover event-related expenses and help create awareness about the need for veteran services. Additional funds raised go directly to supporting Project Hero's veteran rehabilitation programs and allow us to continue to provide these life-changing services to our healing heroes. Learn more about what your support allows Project Hero to do here.

Why is fundraising important?
There are hundreds of thousands of veterans and first responders who suffer from various wounds, whether visible or not. Project Hero works to help these healing heroes recover and once again find hope and purpose. The funds raised through our events allow us to continue to expand our programs and serve even more veterans. Learn more about the impact Project Hero's programs have had here.

Is my donation tax-deductible?
Yes. Project Hero is a 501(c)3 corporation and all donations are tax deductible. Our tax ID number is 20-2252840.

Is my donation refundable?
Unfortunately, due to the nature of the event we cannot refund donations for any reason. Should an event be cancelled or in the event an attendee does not participate for any reason, Project Hero reserves the right to retain all donations.

Can I send a donation by mail?
Yes. Please send checks by mail using our offline donation form. We do not recommend sending cash through the mail as it can easily be lost. Send donations to: Honor Ride c/o Project Hero - 3288 Adams Ave, Suite 16527, San Diego, CA 92176

What do I do with cash I want to count toward my fundraising?
We suggest turning cash into a cashier's check to send to us by mail. We do not recommend sending cash through the mail as it can easily be lost.

Who should checks be made out to?
Please make checks out to Project Hero. A good way to make sure donations are attributed to the correct fundraising individual or team is to include the name of the person/team who should receive credit for the donation in the "note" section of the check.

What if I made a mistake with my donation?
No worries - we can help you. Please contact us. 

Do you accept matching gifts?
Yes! Matching gifts are a great way to double your donation. Please ask your employer to include your name with the matching gift so that we can count it toward the correct fundraising total.

Is fundraising required?
While we do encourage everyone to fundraise, there is no fundraising requirement. Please keep in mind that even raising just a few extra dollars can make a big difference and is greatly appreciated. For tips to make fundraising easy, please visit this page.

Is there a fundraising minimum to participate?
No, fundraising is not required and there is no fundraising minimum you have to raise in order to participate. Please keep in mind that even raising just a few extra dollars can make a big difference and is greatly appreciated. For tips to make fundraising easy, please visit this page.

What happens if I don't hit my fundraising goal?
Nothing! A goal is just that - a goal. If you don't meet your fundraising goal, it doesn't matter. We love it when people aim high and are thankful for any amount you do raise. Keep in mind that you are able to change your personal and team fundraising goals at any time if you'd like.

How do I change my personal or team fundraising goal?
To change a personal or team goal, first login to your participant center. Once logged in, go to the "progress" tab. Here you will notice two options to the right, one that says "personal" and one that says "team." Click on the option that corresponds to the goal you want to change. Toward the middle of the page you will see your current goal listed. Below the goal amount it will say "My Goal (change)". Click on the word "change" and enter your new goal amount.
Note: only team captains can change the team goal. 

Are there fundraising incentive prizes?
Yes, as a thank you for your work you'll earn one entry into our post-event raffle for each $100 raised on your personal rider fundraising page..

How can I raise money?
Great question! Fundraising can be a bit daunting but getting started is often the hardest part and you'll be surprised by how generous people are. To help you out, we've put together a kit of tips and tricks to make it easier. Just remember that you are raising money for a good reason - to support life-saving veteran rehabilitation programs.

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What is the participant center?
The participant center is an online tool meant to help with your fundraising. When you access your participant center, you can edit your personal page (and team page if you are a team captain), see information about your fundraising progress, upload your email contacts and use email templates we've created to send to friends, family and coworkers. Login to your participant center here.

How do I find my personal or team page?
When you register, you automatically are given a personal page (and if you start a team a team page is created as well). To search for a page, click here. 

How do I edit my personal or team page?
You can change the text and picture on both your personal and team pages through the participant center. Click here to login to your participant center. Note: only team captain can edit the team page.

I forgot my username and/or password - what do I do?
Start by using the "Login Assistance" links at the right of this page. If you're still having trouble, please contact us and we would be happy to help.

Why have I not received any emails about the event?
Our emails may be going into your spam folder or you may have opted out of emails. Please check your spam or junk folder and if our emails are there, be sure to add us to your "safe senders" list and mark that the email is not spam. If you opted out of Project Hero emails, you will not get important event-specific information. For additional assistance and to be sure you are opted in to our emails, please contact us.

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